Refund and Returns Policy – Effective January 15, 2025

At ChopardExquisite.com, customer satisfaction is our top priority. We understand that purchasing a luxury timepiece is a significant decision, and we want to ensure that your shopping experience is as seamless as possible. If, for any reason, you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns and Exchanges

We offer a 30-day return and exchange policy for all purchases made through ChopardExquisite.com. You are eligible to return or exchange a product within 30 days of receiving your order, provided the following conditions are met:

  • The watch is in new, unused condition with all original packaging, tags, and documentation.
  • The watch has not been resized, altered, or damaged in any way.
  • The return or exchange request is made within 30 days of receiving the product.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team via email at contact@chopardexquisite.com or call (785) 536-4254 to inform us of your intention to return the product.

  • Return Authorization: We will provide you with a Return Authorization (RA) number. This number is required for processing your return.

  • Package Your Return: Carefully package the watch, including the original packaging, warranty cards, and accessories. We recommend using a secure shipping method to ensure the watch is returned safely.

  • Ship the Return: Ship the item back to us at the following address:

    ChopardExquisite.com Returns
    Street: 2995 25th Ave Gypsum, Kansas (KS)

3. Return Shipping Costs

  • Domestic Returns: For returns within the United States, you will be responsible for the return shipping cost unless the product was defective or incorrect.
  • International Returns: If you are returning a product from outside the United States, you are responsible for the return shipping costs and any customs fees.
  • We recommend using a trackable shipping service to ensure that your returned item reaches us safely. ChopardExquisite.com is not responsible for items lost in transit.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved:

  • Refund Method: The refund will be processed to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
  • Restocking Fee: A restocking fee of 10% may apply to certain returns. This will be deducted from your refund.

5. Exchanges

If you wish to exchange your watch for a different model, we recommend initiating a return and placing a new order for the preferred item. Please contact our customer service team for guidance on exchanges and to ensure availability of your desired product.

6. Damaged or Defective Products

If you receive a damaged or defective watch, please notify us immediately within 7 days of receiving the product. We will arrange for a replacement or full refund, depending on availability and your preference. Please include photographic evidence of the damage to assist in the claims process.

7. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

  • Watches that have been resized, altered, or personalized.
  • Special order or limited-edition timepieces.
  • Gift cards or digital products.

8. Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately. While we make every effort to accommodate cancellation requests, please note that once an order has been processed and shipped, it cannot be canceled.

9. Policy Modifications

ChopardExquisite.com reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review our policy regularly for any updates.

10. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us at:

Thank you for shopping at ChopardExquisite.com. We appreciate your trust and look forward to providing you with the finest luxury timepieces.